There was a time when the only way to reach a business in a hurry was to call their landline. Now with a plethora of other gadgets at the population’s disposal, there are any number of ways of getting in touch in an instant. From emails to social networking, the potential is immense, and with almost all businesses utilising mobile phones too, is there really any need for landlines in the modern workplace?
Surprisingly, the answer is still yes.Nearly a quarter of all new business is generated by phone calls with people calling in to enquire about information or place an order. With the number of potential ways there are to make initial sales, this represents a massive amount of sales potential for businesses, and therefore must be treated accordingly.
On top of this, when it comes to customer services, people still prefer to talk to real people than spend time going back and forth on the internet and getting nowhere whilst information get so easily misconstrued or misunderstood.However, with so many people on the move in modern business, it seems like the mobile is the most obvious way to keep in touch. However, people are often more cautious about calling mobiles direct and it is also easy for signals to drop out and customers to very quickly lose patience.
Therefore, the landline is still extremely important. For those unable to give it the attention it really requires, it may well be wise to employ an answering service. Cheap telephone answering lets you ensure customer’s can reach your business any time of the day or night without you having to give it a second thought and without you having to spend huge amounts of money on staff in the process.
Cheap telephone answering can be an extremely effective way of getting every message your company needs, but whilst it is cheap, with the phone still very much one of the most important assets to any business, an answering service may be invaluable.