Managing inbound calls properly is important for any business. It’s a balancing act between giving great service, but managing costs effectively. In recent years the way contact centres are managed has changed dramatically. Thanks to advances in infrastructure and technology, off shoring call centres is big business. By relocating them to countries with lower staffing costs and cheaper office rental, it is possible to make big savings on this part of the operation.
So how does this work from the customer’s point of view? Do they have to make international calls just to get through to a customer service agent? Not necessarily. Thanks to providers like Call Ready, companies can retain UK business numbers that route through to overseas call centres. This allows them effectively to retain a UK presence and for their customers to make cheap phone calls when they call up. After all, companies can’t expect their customers to pay for international calls to access customer support and services.
With a system like this in place, the customer experience is seamless. They dial a UK number, which allows them to make cheap phone calls, then are routed through to an agent overseas. Which means companies can keep their operating costs right down, but in a such a way as not to impact on the level of service that they offer. So even though in reality, customers are making international calls, there is no sense that they are dialling overseas.
Managing inbound calls and contact centres effectively and efficiently is a major factor in running a modern business. Call Ready can help any organisation get this side of their operation just right. The team at Call Ready are always on hand to discuss requirements in more detail with prospective customers. It only takes one phone call to find out more.
The Article is written by callready.co.uk providing cheap phone calls and cheap international calls Services. Visit http://www.callready.co.uk for more information on callready.co.uk Products & Services
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